THE GROW CO. STORE POLICIES

Research Use Only

All products sold by The Grow Co. are intended strictly for laboratory research purposes only. Products are not intended for human consumption, medical use, veterinary use, or diagnostic purposes. By purchasing from The Grow Co., customers acknowledge that they understand and agree to use all products solely for lawful research applications.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be extended. Customers will receive tracking information once an order has shipped.

Shipping Policy

The Grow Co. currently ships to approved locations where our products may be legally purchased and possessed. Customers are responsible for understanding and complying with all local, state, federal, and international laws regarding the purchase and possession of research materials.

The Grow Co. is not responsible for shipping delays caused by carriers, weather conditions, customs inspections, or circumstances beyond our control.

Returns & Refunds

Due to the nature of research products, all sales are final.

Refunds or replacements may be issued only in the following situations:

• Incorrect product received

• Product damaged during transit

• Missing items from an order

Any claims must be submitted within 48 hours of delivery and must include photographic evidence of the issue.

Product Quality

The Grow Co. is committed to providing high-quality research materials. While we strive for consistency and accuracy, customers are responsible for independently evaluating product suitability for their intended research applications.

Payment Policy

All payments must be received in full before orders are processed or shipped. The Grow Co. reserves the right to cancel any order suspected of fraud or unauthorized activity.

Limitation of Liability

The Grow Co. shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the purchase, handling, storage, or use of any products sold through our website.

By placing an order, customers agree to indemnify and hold harmless The Grow Co., its owners, employees, affiliates, and partners from any claims resulting from misuse of products.

Age Requirement

Customers must be at least 21 years of age to purchase from The Grow Co. By placing an order, customers certify that they meet this requirement.

Privacy Policy

Customer information is used solely for order processing, customer support, and communication related to purchases. The Grow Co. does not sell or share customer information with third parties except as necessary to fulfill orders or comply with legal requirements.

Contact Information

For questions regarding orders, products, or policies, please contact:

The Grow Co.
Customer Support
Email: support@thegrowco.com

Policy Updates

The Grow Co. reserves the right to modify these policies at any time without prior notice. Changes become effective immediately upon posting to the website.