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SHIPPING & RETURNS

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Order Processing

  • Orders are typically processed within 1–3 business days after payment has been received and verified.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Processing times may be extended during periods of high order volume.

Shipping Times

Estimated delivery times vary based on location and shipping method selected at checkout.

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days (where available)

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

The Grow Co. is not responsible for packages delayed, lost, or returned due to incorrect addresses provided by the customer.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is under the carrier's control. If a package is delayed, lost, or damaged during transit, customers should first contact the carrier directly.

We will gladly assist in filing carrier claims when applicable.

Shipping Restrictions

The Grow Co. ships only to locations where our products may legally be purchased and possessed. Customers are solely responsible for ensuring compliance with all applicable local, state, federal, and international laws.

We reserve the right to cancel orders that cannot be legally fulfilled.

Returns & Refund Policy

Due to the nature of research products, all sales are generally considered final.

Eligible Refund or Replacement Requests

Refunds or replacements may be approved under the following circumstances:

  • Incorrect item received

  • Product damaged during shipping

  • Missing items from an order

  • Product received does not match order confirmation

Reporting an Issue

Customers must contact us within 48 hours of delivery to report any issue.

Requests should include:

  • Order number

  • Description of the issue

  • Clear photographs showing the product and packaging

  • Any relevant shipping documentation

Failure to report issues within 48 hours may result in denial of the claim.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened products

  • Used products

  • Products damaged after delivery

  • Orders placed incorrectly by the customer

  • Products purchased for purposes other than lawful research use

Order Cancellations

Orders may be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled.

Refund Processing

If a refund is approved, funds will be returned to the original payment method. Processing times may vary depending on the payment provider and financial institution.

Research Use Disclaimer

All products sold by The Grow Co. are intended strictly for laboratory research purposes only.

Products are not intended for human consumption, medical use, veterinary use, or diagnostic applications.

Customers acknowledge and agree that all purchases are made solely for lawful research purposes.

Contact Us

For questions regarding shipping, returns, or order issues, please contact:

The Grow Co.
Email: support@thegrowco.com

Customer Support Hours:
Monday–Friday
9:00 AM – 5:00 PM EST

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